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Email
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SMS
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TTY
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Facebook
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Twitter
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Contacts and Assets
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USGS (Wildfires, Earthquakes)
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Email Ingestion
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IPaaS
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Degraded Performance
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Maintenance
Scheduled Maintenance
Infrastructure Maintenance for *.everbridge.net Oct 14, 2026 16:00-18:00 PDT
This announcement affects you if you access your Everbridge service from *.everbridge.net.
Planned Update
As part of our continuing commitment to securing your data and to accommodate projected product usage by our clients, Everbridge will be performing infrastructure maintenance.
When
UTC
Start: 14 October 2026 11:00 PM
End: 15 October 2026 1:00 AM
EASTERN U.S.
Start: 14 October 2026 7:00 PM
End: 14 October 2026 9:00 PM
WESTERN U.S
Start: 14 October 2026 4:00 PM
End: 14 October 2026 6:00 PM
Impact to Your Recipients or Contacts
This update does not change how your message recipients experience your Everbridge notifications.
Impact to You
We do not anticipate any impact to your users during the deployment window. However, some logged-in users for Manager Portal or VCC may be redirected to the login page and be prompted to log in again.
Posted on Oct 07, 2026 - 12:43 PDT
Planned Update
As part of our continuing commitment to securing your data and to accommodate projected product usage by our clients, Everbridge will be performing infrastructure maintenance.
When
UTC
Start: 14 October 2026 11:00 PM
End: 15 October 2026 1:00 AM
EASTERN U.S.
Start: 14 October 2026 7:00 PM
End: 14 October 2026 9:00 PM
WESTERN U.S
Start: 14 October 2026 4:00 PM
End: 14 October 2026 6:00 PM
Impact to Your Recipients or Contacts
This update does not change how your message recipients experience your Everbridge notifications.
Impact to You
We do not anticipate any impact to your users during the deployment window. However, some logged-in users for Manager Portal or VCC may be redirected to the login page and be prompted to log in again.
Posted on Oct 07, 2026 - 12:43 PDT
New SMS Sender ID for India Oct 27, 2026 08:30-09:30 PDT
As part of our ongoing effort to improve SMS message delivery to India, we will be changing our SMS sender ID for this country/territory.
PLANNED UPDATE
Everbridge will change the SMS sender ID for India as follows:
WHEN
Everbridge will make this sender ID change at:
Start:
October 27, 2026
11:30 AM Eastern / 8:30 AM Pacific (13:30 UTC)
End:
October 27, 2026
12:29 PM Eastern / 9:29 AM Pacific (14:29 UTC)
IMPACT
Your message recipients will see the new sender ID on SMS messages your Organization sends to contacts in India after the above noted date and time.
To inform your contacts about this change, we recommend you send an email notification with confirmation requested to India contacts, asking them to add an alias contact to their mobile device for this new sender ID. This will prevent their Everbridge notifications from being erroneously flagged as spam by their provider.
For details and a complete listing of our global SMS sender IDs and upcoming changes, please monitor our Global SMS Codes Support Center article.
Posted on Sep 29, 2026 - 09:17 PDT
PLANNED UPDATE
Everbridge will change the SMS sender ID for India as follows:
- The primary sender ID 57575475 will be replaced with the sender ID 5616192.
- The secondary sender ID 56161500 will be replaced with the sender ID 57575475
WHEN
Everbridge will make this sender ID change at:
Start:
October 27, 2026
11:30 AM Eastern / 8:30 AM Pacific (13:30 UTC)
End:
October 27, 2026
12:29 PM Eastern / 9:29 AM Pacific (14:29 UTC)
IMPACT
Your message recipients will see the new sender ID on SMS messages your Organization sends to contacts in India after the above noted date and time.
To inform your contacts about this change, we recommend you send an email notification with confirmation requested to India contacts, asking them to add an alias contact to their mobile device for this new sender ID. This will prevent their Everbridge notifications from being erroneously flagged as spam by their provider.
For details and a complete listing of our global SMS sender IDs and upcoming changes, please monitor our Global SMS Codes Support Center article.
Posted on Sep 29, 2026 - 09:17 PDT
Upcoming Changes for Voice Calls to Brazil Nov 7, 2026 00:00-00:01 PST
Due to changes imposed by Brazil's telecommunications authority, calls to Brazil will soon need to display a caller ID number issued by the same telephony operator used to place the call. This means you will no longer be able to use a caller ID number you obtained outside of Everbridge, such as one provisioned through another provider. Instead, you must use a number provided by Everbridge and issued by the operator Everbridge uses to place those calls.
PLANNED UPDATE
For your voice calls to contacts in Brazil, you must use a caller ID that is provided by Everbridge. Using a caller ID that is not acquired through Everbridge may result in call failure. Detailed information can be found in our Support Center article at Voice Calls to Brazil.
WHEN
IMPACT
Your contacts in Brazil will not receive voice calls if the upcoming requirements for calling are not adhered to.
Posted on Sep 29, 2026 - 22:40 PDT
PLANNED UPDATE
For your voice calls to contacts in Brazil, you must use a caller ID that is provided by Everbridge. Using a caller ID that is not acquired through Everbridge may result in call failure. Detailed information can be found in our Support Center article at Voice Calls to Brazil.
WHEN
- 16 October 2026 - If you need to request a phone number from Everbridge to use as caller ID, you must provide your request, along with any required documentation, by this date. This will allow Everbridge sufficient time to acquire the number and provide to you before the below deadlines.
- 7 November 2026 - If you are not in compliance with the requirements, then you will see intermittent call failures for calls sent to Brazil.
- 7 December 2026 - If you are not in compliance with the requirements, then you will see full call failures for calls sent to Brazil.
IMPACT
Your contacts in Brazil will not receive voice calls if the upcoming requirements for calling are not adhered to.
Posted on Sep 29, 2026 - 22:40 PDT
Notice of End-of-Life Legacy Everbridge Mobile App for CEM customers Feb 1, 2027 18:00-20:00 PST
This announcement affects you if you are a CEM customer that uses the Everbridge Mobile App.
For Public Safety and State & Local Government customers, please look for an additional notice for the Public Safety Mobile app.
Planned Update
We hope this message finds you well. We’re writing to share an update on the evolution of the Everbridge mobile experience and what it means for you.
As part of our ongoing investment in delivering a more unified, secure, and powerful mobile experience, Everbridge has introduced the Everbridge 360 Mobile App, the next generation of our mobile offering for Critical Event Management. The Everbridge 360 Mobile App builds on the capabilities you rely on today, while providing a modern foundation for future enhancements and deeper platform integration.
To support this transition, we have extended the end-of-life date for the legacy Everbridge Mobile App to February 1, 2027, for CEM customers, giving your organization additional time to plan and complete your migration. Until that time, customers are encouraged to move to the Everbridge 360 Mobile App, which is now the supported mobile application and will continue to receive new features, performance improvements, and security updates.
When
February 1, 2027: We recommend all users complete their move to the Everbridge 360 Mobile App by this date to continue taking full advantage of ongoing updates, enhancements, and support.
UTC
Start: 02 February 2027 2:00 AM
End: 02 February 2027 4:00 AM
EASTERN U.S.
Start: 01 February 2027 9:00 PM
End: 01 February 2027 11:00 PM
WESTERN U.S
Start: 01 February 2027 6:00 PM
End: 01 February 2027 8:00 PM
Impact to You
Seamless In-App Migration
We understand that change can require planning, and we have designed the migration experience to be as straightforward as possible. The Everbridge 360 Mobile App includes an in-app migration process that allows users to easily transition to the new application with minimal disruption, helping ensure continuity in receiving critical notifications and using mobile safety features.
Why Everbridge 360 Mobile
The Everbridge 360 Mobile App is part of our next-generation Everbridge 360 platform and provides a more consistent, modern, and scalable mobile experience aligned with our Critical Event Management vision. This transition reflects our ongoing commitment to innovation and to providing customers with tools that help them know earlier and respond faster to critical events.
Continued Support
Our commitment to your organization remains unchanged. Everbridge account management and support teams are available to assist with questions, planning, and communication related to this transition to help ensure your users are fully prepared ahead of the end-of-life date.
We encourage you to begin planning your migration to the Everbridge 360 Mobile App as soon as possible to ensure uninterrupted mobile functionality for your users.
Thank you for being a valued Everbridge customer and for your continued partnership. We look forward to supporting you through this transition and beyond.
Related Links
360™: Everbridge 360™ Mobile and Desktop Apps Guide
Mobile: Navigating the Everbridge 360™ Mobile App
Mobile: Logging in to the Everbridge 360™ Mobile App
360Mobile: How Do Contacts Find Their Organization in the Everbridge 360™ Mobile App?
Posted on Oct 01, 2026 - 13:32 PDT
For Public Safety and State & Local Government customers, please look for an additional notice for the Public Safety Mobile app.
Planned Update
We hope this message finds you well. We’re writing to share an update on the evolution of the Everbridge mobile experience and what it means for you.
As part of our ongoing investment in delivering a more unified, secure, and powerful mobile experience, Everbridge has introduced the Everbridge 360 Mobile App, the next generation of our mobile offering for Critical Event Management. The Everbridge 360 Mobile App builds on the capabilities you rely on today, while providing a modern foundation for future enhancements and deeper platform integration.
To support this transition, we have extended the end-of-life date for the legacy Everbridge Mobile App to February 1, 2027, for CEM customers, giving your organization additional time to plan and complete your migration. Until that time, customers are encouraged to move to the Everbridge 360 Mobile App, which is now the supported mobile application and will continue to receive new features, performance improvements, and security updates.
When
February 1, 2027: We recommend all users complete their move to the Everbridge 360 Mobile App by this date to continue taking full advantage of ongoing updates, enhancements, and support.
UTC
Start: 02 February 2027 2:00 AM
End: 02 February 2027 4:00 AM
EASTERN U.S.
Start: 01 February 2027 9:00 PM
End: 01 February 2027 11:00 PM
WESTERN U.S
Start: 01 February 2027 6:00 PM
End: 01 February 2027 8:00 PM
Impact to You
Seamless In-App Migration
We understand that change can require planning, and we have designed the migration experience to be as straightforward as possible. The Everbridge 360 Mobile App includes an in-app migration process that allows users to easily transition to the new application with minimal disruption, helping ensure continuity in receiving critical notifications and using mobile safety features.
Why Everbridge 360 Mobile
The Everbridge 360 Mobile App is part of our next-generation Everbridge 360 platform and provides a more consistent, modern, and scalable mobile experience aligned with our Critical Event Management vision. This transition reflects our ongoing commitment to innovation and to providing customers with tools that help them know earlier and respond faster to critical events.
Continued Support
Our commitment to your organization remains unchanged. Everbridge account management and support teams are available to assist with questions, planning, and communication related to this transition to help ensure your users are fully prepared ahead of the end-of-life date.
We encourage you to begin planning your migration to the Everbridge 360 Mobile App as soon as possible to ensure uninterrupted mobile functionality for your users.
Thank you for being a valued Everbridge customer and for your continued partnership. We look forward to supporting you through this transition and beyond.
Related Links
360™: Everbridge 360™ Mobile and Desktop Apps Guide
Mobile: Navigating the Everbridge 360™ Mobile App
Mobile: Logging in to the Everbridge 360™ Mobile App
360Mobile: How Do Contacts Find Their Organization in the Everbridge 360™ Mobile App?
Posted on Oct 01, 2026 - 13:32 PDT
Notice of End-of-Life Legacy Everbridge Mobile App for Public Safety and State & Local Government Feb 1, 2027 18:00-20:00 PST
This announcement affects you if you are a Public Safety and State & Local Government customer that uses the Everbridge Mobile App.
For CEM customers, please look for an additional notice for the 360 Mobile App.
Planned Update
We are writing to inform you that Everbridge is transitioning from the legacy Everbridge Mobile App to the Public Safety by Everbridge mobile app, with the legacy app being retired on February 1, 2027.
This notice applies to Public Safety and State & Local Government agencies that use the legacy Everbridge Mobile App to deliver public alerts and important updates to residents and community members.
To continue receiving alerts from your agency after this date, residents and community members must transition to the Public Safety by Everbridge mobile app, powered by Everbridge Community.
Public Safety by Everbridge is designed with community members in mind. It provides an enhanced way for people to discover and follow public safety organizations and stay informed about local emergencies, community events, and other important updates.
Whether they live there, work there, or are just passing through, community members can use Public Safety by Everbridge to stay connected to the communities that matter to them and receive coordinated communications from the organizations they choose to follow.
The app is designed to work alongside Public Member Portals and Community Subscriptions, giving agencies a connected way to share important information and engage with their communities.
When
UTC
Start: 02 February 2027 2:00 AM
End: 02 February 2027 4:00 AM
EASTERN U.S.
Start: 01 February 2027 9:00 PM
End: 01 February 2027 11:00 PM
WESTERN U.S
Start: 01 February 2027 6:00 PM
End: 01 February 2027 8:00 PM
What you should do now
To help ensure your community continues receiving critical communications, we recommend that you:
• Begin notifying residents and community members about the transition as soon as possible.
• Direct them to download the Public Safety by Everbridge mobile app.
• Provide your organization’s Everbridge Community subscription link so residents can find and subscribe to your alerts.
• Update all public-facing materials that reference the legacy Everbridge Mobile App, including your website, social media, email and SMS templates, QR codes, printed materials, and other sign-up instructions.
• Send reminder communications leading up to the February 1, 2027 end-of-life date.
Residents and community members should complete the transition before February 1, 2027. After this date, the legacy Everbridge Mobile App will no longer be the supported mobile application for receiving public alerts.
Our account management and support teams are available to assist with migration planning, customer communications, and questions about this transition.
Thank you for being a valued Everbridge customer and for your continued partnership.
Related Links
Public Safety by Everbridge
Everbridge Community Knowledge Center
Posted on Oct 01, 2026 - 13:41 PDT
For CEM customers, please look for an additional notice for the 360 Mobile App.
Planned Update
We are writing to inform you that Everbridge is transitioning from the legacy Everbridge Mobile App to the Public Safety by Everbridge mobile app, with the legacy app being retired on February 1, 2027.
This notice applies to Public Safety and State & Local Government agencies that use the legacy Everbridge Mobile App to deliver public alerts and important updates to residents and community members.
To continue receiving alerts from your agency after this date, residents and community members must transition to the Public Safety by Everbridge mobile app, powered by Everbridge Community.
Public Safety by Everbridge is designed with community members in mind. It provides an enhanced way for people to discover and follow public safety organizations and stay informed about local emergencies, community events, and other important updates.
Whether they live there, work there, or are just passing through, community members can use Public Safety by Everbridge to stay connected to the communities that matter to them and receive coordinated communications from the organizations they choose to follow.
The app is designed to work alongside Public Member Portals and Community Subscriptions, giving agencies a connected way to share important information and engage with their communities.
When
UTC
Start: 02 February 2027 2:00 AM
End: 02 February 2027 4:00 AM
EASTERN U.S.
Start: 01 February 2027 9:00 PM
End: 01 February 2027 11:00 PM
WESTERN U.S
Start: 01 February 2027 6:00 PM
End: 01 February 2027 8:00 PM
What you should do now
To help ensure your community continues receiving critical communications, we recommend that you:
• Begin notifying residents and community members about the transition as soon as possible.
• Direct them to download the Public Safety by Everbridge mobile app.
• Provide your organization’s Everbridge Community subscription link so residents can find and subscribe to your alerts.
• Update all public-facing materials that reference the legacy Everbridge Mobile App, including your website, social media, email and SMS templates, QR codes, printed materials, and other sign-up instructions.
• Send reminder communications leading up to the February 1, 2027 end-of-life date.
Residents and community members should complete the transition before February 1, 2027. After this date, the legacy Everbridge Mobile App will no longer be the supported mobile application for receiving public alerts.
Our account management and support teams are available to assist with migration planning, customer communications, and questions about this transition.
Thank you for being a valued Everbridge customer and for your continued partnership.
Related Links
Public Safety by Everbridge
Everbridge Community Knowledge Center
Posted on Oct 01, 2026 - 13:41 PDT