This announcement affects you if you are a CEM customer that uses the Everbridge Mobile App.
For Public Safety and State & Local Government customers, please look for an additional notice for the Public Safety Mobile app.
Planned Update
We hope this message finds you well. We’re writing to share an update on the evolution of the Everbridge mobile experience and what it means for you.
As part of our ongoing investment in delivering a more unified, secure, and powerful mobile experience, Everbridge has introduced the Everbridge 360 Mobile App, the next generation of our mobile offering for Critical Event Management. The Everbridge 360 Mobile App builds on the capabilities you rely on today, while providing a modern foundation for future enhancements and deeper platform integration.
To support this transition, we have extended the end-of-life date for the legacy Everbridge Mobile App to February 1, 2027, for CEM customers, giving your organization additional time to plan and complete your migration. Until that time, customers are encouraged to move to the Everbridge 360 Mobile App, which is now the supported mobile application and will continue to receive new features, performance improvements, and security updates.
When
February 1, 2027: We recommend all users complete their move to the Everbridge 360 Mobile App by this date to continue taking full advantage of ongoing updates, enhancements, and support.
UTC Start: 02 February 2027 2:00 AM End: 02 February 2027 4:00 AM
EASTERN U.S. Start: 01 February 2027 9:00 PM End: 01 February 2027 11:00 PM
WESTERN U.S Start: 01 February 2027 6:00 PM End: 01 February 2027 8:00 PM
Impact to You
Seamless In-App Migration We understand that change can require planning, and we have designed the migration experience to be as straightforward as possible. The Everbridge 360 Mobile App includes an in-app migration process that allows users to easily transition to the new application with minimal disruption, helping ensure continuity in receiving critical notifications and using mobile safety features.
Why Everbridge 360 Mobile The Everbridge 360 Mobile App is part of our next-generation Everbridge 360 platform and provides a more consistent, modern, and scalable mobile experience aligned with our Critical Event Management vision. This transition reflects our ongoing commitment to innovation and to providing customers with tools that help them know earlier and respond faster to critical events.
Continued Support Our commitment to your organization remains unchanged. Everbridge account management and support teams are available to assist with questions, planning, and communication related to this transition to help ensure your users are fully prepared ahead of the end-of-life date. We encourage you to begin planning your migration to the Everbridge 360 Mobile App as soon as possible to ensure uninterrupted mobile functionality for your users.
Thank you for being a valued Everbridge customer and for your continued partnership. We look forward to supporting you through this transition and beyond.