This announcement affects you if you access your Everbridge service from *.everbridge.net.
Planned Update
The February product update includes enhancements, defect fixes, and other client-requested improvements for Everbridge 360, VCC, and Crisis Management.
Everbridge 360 • Configure the landing page for VCC operators in Custom Roles. • Organization Administrators can control AI message enhancements in organization settings. • Service accounts can now be provisioned with resource and action-based access controls, granting access only to the specific APIs and actions required. • Organizations can now provision DKIM keys for their custom domain or email address.
Visual Command Center • Employee Mobile Safety phone call events are now available as risk events in Visual Command Center.
Crisis Management • Event navigation and document management have been improved in Everbridge 360.
Completed -
The scheduled maintenance has been completed.
Feb 24, 20:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 18:00 PST
Scheduled -
This announcement affects you if you access your Everbridge service from *.everbridge.eu.
Planned Update
The February product update includes enhancements, defect fixes, and other client-requested improvements for Everbridge 360, VCC, and Crisis Management:
Everbridge 360 • Configure the landing page for VCC operators in Custom Roles. • Organization Administrators can control AI message enhancements in organization settings. • Service accounts can now be provisioned with resource and action-based access controls, granting access only to the specific APIs and actions required. • Organizations can now provision DKIM keys for their custom domain or email address.
Visual Command Center • Employee Mobile Safety phone call events are now available as risk events in Visual Command Center.
Crisis Management • Event navigation and document management have been improved in Everbridge 360
Resolved -
This issue has been resolved with EU CEM Web Interface / iPaaS.
Case #: 786444
Feb 24, 19:02 PST
Investigating -
We have identified a problem affecting the Europe CEM Web Interface / iPaaS. Our engineering team is investigating and working to resolve the issue.
Detail: Customers may not be able to send communications on Everbridge EU stack. There may be issues affecting iPaaS in Everbridge
Completed -
The scheduled maintenance has been completed.
Feb 23, 06:54 PST
Scheduled -
As part of our ongoing effort to improve SMS message delivery and support, we recently updated our Global SMS Codes Support Center article.
CHANGES
New look and feel where country information is listed in block format for easier reading. If you prefer the old format, you can use the "Switch to Table View" button at the top of the table to switch back to the old look.
New "Export as CSV" feature to allow downloading the information found on the page as a CSV (Comma Separated Value) file. Just keep in mind that this is a regularly changing page so your downloaded file may become outdated quickly.
New "2-Way Support" indicator for every country allowing you to see whether your message recipients will be able to reply back to the received message and how.
New "Alphanumeric Support" indicator for every country allowing you to see whether the country's carriers support alphanumeric sender ID.
Resolved -
This issue has been resolved with Sending Messages from Nixle.
Case #:785169
Feb 21, 11:39 PST
Investigating -
We have identified a problem affecting Sending Messages from Nixle. Our engineering team is investigating and working to resolve the issue.
Detail: Users may notice 'Queuing' and 'Pending' statuses when attempting to send Nixle messages.
Completed -
The scheduled maintenance has been completed.
Feb 11, 20:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 18:00 PST
Scheduled -
This announcement affects you if you access your Everbridge service from *.everbridge.net.
Planned Update
The February minor product update will improve the design on the CEM login page. This update is visual only and is intended to provide a more modern, consistent look and feel. There are no changes to login functionality.
When
UTC Start: 12 February 2026 2:00 AM End: 12 February 2026 4:00 AM
EASTERN U.S. Start: 11 February 2026 9:00 PM End: 11 February 2026 11:00 PM
WESTERN U.S Start: 11 February 2026 6:00 PM End: 11 February 2026 8:00 PM
Impact to Your Recipients or Contacts
This update does not change how your message recipients experience your Everbridge notifications.
Impact to You
We do not anticipate any impact to your users during the deployment window. However, some logged-in users for Manager Portal or VCC may be redirected to the login page and be prompted to log in again.
Feb 4, 14:31 PST