Everbridge

All Systems Operational

Messaging Operational
Incidents (VCC) Operational
Critical Events Operational
Email Operational
Fax Operational
Pager Operational
Phone Operational
Push Notifications Operational
SMS Operational
TTY Operational
Voice Recording Operational
Smart Conference Operational
Standard Conference Operational
Response Subscriptions Operational
Scheduling Operational
Alertus Operational
Basic Audio Bulletin Board Operational
Facebook Operational
IPAWS Operational
Premium Audio Bulletin Board Operational
Twitter Operational
Web Posting Operational
Google Public Alerts Operational
Mobile Keywords Operational
Nixle Channels Operational
Contacts and Assets Operational
Contact Uploads Operational
Location Uploads Operational
Geocoding Operational
Point Address Data Operational
DE Contact Data Operational
CA Contact Data Operational
UK Contact Data Operational
US Contact Data Operational
US2 Contact Data Operational
US3 Contact Data Operational
CQS/Contacts Operational
EB Buildings Operational
Safety Connection Operational
Travel Data Operational
Data Feeds Operational
Alert Creation Operational
RIMC Operational
Risk Events Operational
NC4 Operational
Travel Itineraries Operational
Nixle Operational
ISOS Connector Operational
Weather Operational
NWS (Weather) Operational
USGS (Wildfires, Earthquakes) Operational
GDACS (Hurricanes, Floods) Operational
Email Ingestion Operational
IPaaS Operational
Smart Orchestration Operational
ITA Connectors Operational
ITA Smart Channels Operational
Everbridge Flow Designer Operational
Using API Operational
REST API Operational
Web Interface Operational
Manager Portal Operational
Member Portal Operational
VCC Portal ? Operational
Alerts (VCC) Operational
Contextual Data (VCC) Operational
Map (VCC) Operational
Risk Events (VCC) Operational
ITA Dashboards Operational
SSO (Single Sign-on) Operational
Universe Operational
Channels Operational
Mobile Apps Operational
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Everbridge (EMA) Operational
Reporting Operational
Reporting Operational
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Personal Safety Devices (PSDs) Operational
API Endpoint Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Everbridge 360 Critical Events Launch Sep 24, 2025 18:00-20:00 PDT

This announcement affects you if you use Critical Events with your Everbridge service from *.everbridge.eu or *.everbridge.net.

Transform Your Emergency Response with Everbridge 360™ Critical Events


Everbridge 360™ Critical Events is the enhanced capability within the Everbridge 360™ platform designed to quickly activate response plans, deliver comprehensive situational awareness, accelerate response times, and maintain consistent process excellence during critical emergencies.

Everbridge 360™ Critical Events includes the following features:


  1. Streamlined and optimized event launch:
    1. From Alerts: Auto-populated context from Visual Command Center or Alert Management saves time and reduces error.
    2. Without Alerts: Manual activation from left-side navigation menu for immediate response needs.
  2. Comprehensive Situational Awareness:Command centre visibility that elevates critical information while maintaining complete situational context with real-time event tracking and progress visualization.
  3. New Centralized Critical Events List view that provides visibility into all active and historical events with smart filtering and quick event edit capabilities.
  4. Exercise Mode for Training Excellence: Test response plans to evaluate preparedness, communication, and coordination among team members responsible for managing real events.

Release Timeline


The Everbridge 360™ Critical Events experience will be available for all Crisis Management customers on 9/23 (EU) and 9/24 (US).
The following product documentation is available for all users:
  1. In-product feature guides
  2. Knowledge base articles and videos:
    1. What is Everbridge 360™ Critical Events?
    2. Everbridge 360™ Critical Events FAQ

Posted on Sep 02, 2025 - 18:19 PDT

New SMS Sender ID for the Philippines Oct 31, 2025 07:00-08:00 PDT

Due to market changes initiated by the mobile operators in the Philippines, we are required to change our SMS sender ID for the Philippines.

PLANNED UPDATE
Everbridge will change the existing SMS sender ID for the Philippines from 22566554 to +44 7480 635603.


WHEN
Everbridge will make this sender ID change at:

Start:
October 31, 2025
10:00 AM Eastern / 7:00 AM Pacific (14:00 UTC)

End:
October 31, 2025
10:59 AM Eastern / 7:59 AM Pacific (14:59 UTC)


IMPACT
Your message recipients will see the new sender ID on SMS messages your Organization sends to contacts in the Philippines after the above noted date and time. Please note that the sender ID being changed is one of two sender IDs that Everbridge uses for the Philippines; only the sender ID mentioned in this announcement is changing.

To inform your contacts about this change, we recommend you send an email notification with confirmation requested to the Philippines contacts, asking them to add an alias contact to their mobile device for this new sender ID. This will prevent their Everbridge notifications from being erroneously flagged as spam by their provider.

For details and a complete listing of our global SMS sender IDs and upcoming changes, please monitor our SMS Status page in the Everbridge Support Center: https://supportcenter.everbridge.com/hc/en-us/articles/18750693024155-EBS-Everbridge-Global-SMS-Codes
Posted on Oct 28, 2025 - 16:27 PDT
Oct 30, 2025

No incidents reported today.

Oct 29, 2025

No incidents reported.

Oct 28, 2025
Infrastructure Maintenance for *.everbridge.eu
Completed - The scheduled maintenance for *.everbridge.eu has been canceled.
Oct 28, 14:35 PDT
Scheduled - This announcement affects you if you access your Everbridge service from *.everbridge.eu.

Planned Update

As part of our continuing commitment to securing your data and to accommodate projected product usage by our clients, Everbridge will be performing infrastructure maintenance.

When

UTC
Start: 30 October 2025 12:30 AM
End: 30 October 2025 1:00 AM

EASTERN U.S.
Start: 29 October 2025 8:30 PM
End: 29 October 2025 9:00 PM

WESTERN U.S
Start: 29 October 2025 5:30 PM
End: 29 October 2025 6:00 PM


Impact to Your Recipients or Contacts

This update does not change how your message recipients experience your Everbridge notifications.


Impact to You

We do not anticipate any impact to your users during the deployment window. However, some services including ITA, iPaaS, and Secure Messaging may have intermittent disruptions of up to 10 minutes. If you encounter any issues, please wait 10 minutes and try again.
Oct 22, 12:05 PDT
Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Web Interface - Manager Portal- *everbridge.net
Resolved - This issue has been resolved with Manager Portal.

Case #: 744095
Oct 23, 09:32 PDT
Monitoring - Engineering is continuing to investigate the issue with Manager Portal.

UPDATE: Our Engineering team is currently investigating an issue with the Web Interface resulting in users experiencing latency when accessing and navigating the Manager Portal. This is only impacting users attempting to log into manager.everbridge.net portal. Users logging into manager.everbridge.eu are not impacted.

Case #: 744095
Oct 23, 07:46 PDT
Investigating - We have identified a problem affecting Manager Portal. Our engineering team is investigating and working to resolve the issue.

Detail: Our Engineering team is currently investigating an issue with the Web Interface resulting in users experiencing latency when accessing and navigating the Manager Portal.

Case #: 744095
Oct 23, 07:41 PDT
Oct 22, 2025
October 2025 Product Update for *.everbridge.net
Completed - The scheduled maintenance has been completed.
Oct 22, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:00 PDT
Scheduled - This announcement affects you if you access your Everbridge service from *.everbridge.net.

Planned Update

The October product update includes enhancements, defect fixes, and other client-requested improvements for Everbridge 360, Mobile, and Visual Command Center.

Everbridge 360
• Schedule one-time or recurring communications messages using templates or custom messages.
• When launching a Communication from an Alert, configure templates to automatically attach the alert map and/or alert report based on your needs.
• Sort/filter contacts in the Operator Confirmation tab and confirm or respond on behalf of contacts.
• Filter for contacts who have a bounced email using Advanced Search, Rules, or Custom Reports.

Mobile
• Multifactor Authentication (MFA) is now available for ManageBridge and is enabled by default if you have MFA enabled.

VCC
• New Everbridge Travel Bulletins Feed is designed for travelers, offering comprehensive insights into the current threat environment.


Full Release Notes are available in the Everbridge Support Center.

When

UTC
Start: 22 October 2025 1:00 AM
End: 23 October 2025 3:00 AM

EASTERN U.S.
Start: 22 October 2025 9:00 PM
End: 22 October 2025 11:00 PM

WESTERN U.S
Start: 22 October 2025 6:00 PM
End: 22 October 2025 8:00 PM



Impact to Your Recipients or Contacts

This update does not change how your message recipients experience your Everbridge notifications.


Impact to You

We do not expect this update to affect your users who log into your Everbridge service.
Oct 15, 10:48 PDT
Oct 21, 2025
October 2025 Product Update for *.everbridge.eu
Completed - The scheduled maintenance has been completed.
Oct 21, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 PDT
Scheduled - This announcement affects you if you access your Everbridge service from *.everbridge.eu.

Planned Update

The October product update includes enhancements, defect fixes, and other client-requested improvements for Everbridge 360, Mobile, and Visual Command Center.

Everbridge 360
• Schedule one-time or recurring communications messages using templates or custom messages.
• When launching a Communication from an Alert, configure templates to automatically attach the alert map and/or alert report based on your needs.
• Sort/filter contacts in the Operator Confirmation tab and confirm or respond on behalf of contacts.
• Filter for contacts who have a bounced email using Advanced Search, Rules, or Custom Reports.

Mobile
• Multifactor Authentication (MFA) is now available for ManageBridge and is enabled by default if you have MFA enabled.

VCC
• New Everbridge Travel Bulletins Feed is designed for travelers, offering comprehensive insights into the current threat environment.


Full Release Notes are available in the Everbridge Support Center.

When

UTC
Start: 22 October 2025 1:00 AM
End: 22 October 2025 3:00 AM

EASTERN U.S.
Start: 21 October 2025 9:00 PM
End: 21 October 2025 11:00 PM

WESTERN U.S
Start: 21 October 2025 6:00 PM
End: 21 October 2025 8:00 PM


Impact to Your Recipients or Contacts

This update does not change how your message recipients experience your Everbridge notifications.


Impact to You

We do not expect this update to affect your users who log into your Everbridge service.
Oct 14, 13:38 PDT
Everbridge Suite - IPaaS *everbridge.net
Resolved - This issue has been resolved with IPaaS and Secure Chat, and ITA.

Case #: 743410
Oct 21, 13:57 PDT
Monitoring - Engineering is continuing to investigate the issues with IPaaS and Secure Chat, and ITA.

UPDATE: The issue has been mitigated and our engineering team is actively monitoring.

Case #: 736360
Oct 21, 12:59 PDT
Investigating - We have identified a problem affecting IPaaS and Secure Chat, and ITA. Our engineering team is investigating and working to resolve the issue.

Detail: Some customers may be experiencing intermittent issues with message creation affecting IPaaS and Secure Chat, and ITA

Case #: 743410
Oct 21, 12:46 PDT
Everbridge Suite - Manager Portal - *everbridge.net
Resolved - This issue has been resolved with CEM services including the Manager and VCC Portals. After monitoring, our engineering verified this problem is completely resolved.

Case #: 742552
Oct 21, 07:08 PDT
Update - Engineering is continuing to monitor the platform after resolving the issue with the CEM services impacted by the AWS outage.

UPDATE: The issue has been resolved and our engineering team is closely monitoring.

Case #: 742552
Oct 20, 09:22 PDT
Update - Engineering is continuing to work on resolving the issue with CEM services impacted by the AWS outage.

UPDATE: The engineering team is continuing to work on resolving this problem. More updates will be provided as quickly as possible.

Case #: 742552
Oct 20, 07:53 PDT
Monitoring - We have been monitoring a problem affecting Manager Portal. Our engineering team is investigating and working to resolve the issue.

Detail: Considering the impact of the AWS outage we are still experiencing ongoing issues. We're working to resolve this problem and minimize impact as quickly as possible.

Users may notice discrepancies when using the Everbridge Platform.

Case #: 742552
Oct 20, 06:34 PDT
Oct 20, 2025
Domestic Voice Calling to China
Completed - The scheduled maintenance has been completed.
Oct 20, 15:01 PDT
Scheduled - As part of our ongoing efforts to enhance voice calling to China (+86), we’re excited to announce that we now offer domestic call capabilities in addition to our traditional international calling.

With domestic calling, you can use a China-based (+86) caller ID for your voice calls. This can help increase call answer rates, improve recipient trust in the authenticity of your calls, and streamline communication and training with your contacts in China.

For details and step-by-step instructions on how to enable domestic calling in China, please refer to our Caller ID Registration for China Support Center article.

Please note: If you previously applied for and were assigned a China-based (+86) phone number for use as a caller ID during a similar project in late 2024 (which was subsequently decommissioned), you should be able to use that number for your caller ID once again. If you encounter any issues, please contact our Technical Support team for assistance.
Oct 20, 14:59 PDT
SMS Changes for Taiwan
Completed - The scheduled maintenance has been completed.
Oct 20, 10:00 PDT
Update - The end date in the original announcement was incorrect and has now been corrected to October 20, 2025.
Oct 15, 06:26 PDT
Scheduled - In an effort to comply with upcoming regulatory rules in Taiwan, we will be prefixing all SMS messages sent to contacts in Taiwan (+886) with a registered message designation to identify Everbridge as the sender of the message.


PLANNED UPDATE
Everbridge will prefix all SMS messages sent to contacts in Taiwan with the following prefix:

Everbridge -

This prefix will precede any text defined by customers including the message body and the "SMS Message Prefix" feature if used.

WHEN
Everbridge will make this sender ID change at:

Start:
October 20, 2025
12:00 PM Eastern / 9:00 AM Pacific (16:00 UTC)

End:
October 20, 2025
12:59 PM Eastern / 9:59 AM Pacific (16:59 UTC)


IMPACT
Your message recipients will see the new prefix at the beginning of all messages your Organization sends to contacts in Taiwan after the above noted date and time.

To inform your contacts about this change, we recommend you send an email notification with confirmation requested to Taiwan contacts, describing the change.

For details and a complete listing of our global SMS sender IDs and upcoming changes, please monitor our Global SMS Codes page in the Everbridge Support Center: https://supportcenter.everbridge.com/hc/en-us/articles/18750693024155-EBS-Everbridge-Global-SMS-Codes
Oct 14, 13:28 PDT
Everbridge Suite - Manager Portal - everbridge.net
Resolved - This incident has been resolved.
Oct 20, 05:51 PDT
Update - Everbridge services are stable at this time, and we continue to monitor for any further issues.
Oct 20, 05:35 PDT
Monitoring - The issue has been mitigated and our engineering team is monitoring.
Oct 20, 04:12 PDT
Update - Following the earlier issues reported by Everbridge vendor AWS, we continue to observe recovery across AWS Services affecting Everbridge operational services and platforms. We continue to monitor and will provide updates as we have more information to share.
Oct 20, 03:32 PDT
Identified - We have identified a problem affecting Manager Portal. Our engineering team is investigating and working to resolve the issue.

Detail: One of the Everbridge vendors, AWS, is experiencing issues with their services. This impacts our operational services and users may experience issues with the Everbridge platform.

Case #:742552
Oct 20, 03:07 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
CEM - VCC Portal - *everbridge.net
Resolved - This issue has been resolved with VCC Portal.

Case #: 741942
Oct 16, 15:22 PDT
Investigating - We have identified a problem affecting VCC Portal. Our engineering team is investigating and working to resolve the issue.

Detail: VCC customers that have Crisis Management may experience errors after logging into vcc.everbridge.net.

Case #:741942
Oct 16, 14:14 PDT
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